Privacy Policy

1. About This Policy

Geecom Learning ("we," "us," or "our") is a Learning and Development (L&D) content studio based in Vancouver, British Columbia, Canada. We are committed to protecting the personal information of our clients, website visitors, and prospective customers.

This Privacy Policy describes how we collect, use, disclose, and protect personal information in accordance with the Personal Information Protection Act (PIPA), Statutes of British Columbia 2003, Chapter 63, and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website or engaging our services, you consent to the practices described in this policy. If you have questions or concerns, please contact our Privacy Officer using the details in Section 11.

2. What Personal Information We Collect

We collect personal information only to the extent necessary to provide our services and communicate with you. This may include:

• Contact information such as your name, email address, phone number, and job title
• Organisation details such as your company name, industry, and training requirements
• Communication records from emails, contact form submissions, and project correspondence
• Billing and payment information processed through our secure payment providers
• Website usage data such as pages visited, time on site, browser type, and referring URLs, collected through cookies and analytics tools

We do not collect sensitive personal information such as health records, financial account credentials, or government-issued identification numbers unless explicitly required and agreed to for a specific project.

3. How We Collect Personal Information

We collect personal information through the following means:

• Contact forms and email inquiries on our website
• Direct communications by phone, video call, or in-person meetings
• Project onboarding forms and contracts
• Cookies and analytics tools on our website (see Section 8)
• Publicly available sources, such as professional directories or LinkedIn, when reaching out to potential clients

4. Why We Collect and Use Personal Information

We collect and use personal information for the following purposes:

• To respond to inquiries and provide quotes for our services
• To deliver eLearning, video production, and Learning and Development (L&D) services under contract
• To manage billing, payments, and project administration
• To send relevant updates, proposals, or follow-up communications related to ongoing or potential work
• To improve our website and understand how visitors use it
• To comply with legal obligations applicable in British Columbia and Canada

We will not use your personal information for unrelated purposes without obtaining your consent.

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may share personal information with:

• Service providers who assist us in delivering our services, such as cloud storage providers, project management platforms, and payment processors. These providers are bound by confidentiality agreements and may only use your information as directed by us.
• Legal or regulatory authorities if required by law, court order, or a government body with lawful authority in British Columbia or Canada.
• Successors or purchasers of our business in the event of a merger, acquisition, or sale, subject to equivalent privacy protections.

Any third-party service providers we use are required to handle your information in a manner consistent with this policy and applicable privacy law.

6. Retention of Personal Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Typically:

• Inquiry and contact information is retained for up to 24 months after last contact
• Project and billing records are retained for a minimum of seven years in accordance with Canada Revenue Agency (CRA) requirements
• Marketing preferences and consent records are retained until you withdraw consent

When personal information is no longer needed, it is securely deleted or anonymised.

7. Your Rights Under PIPA (British Columbia)

Under British Columbia's Personal Information Protection Act (PIPA), you have the right to:

• Access the personal information we hold about you
• Request corrections to any inaccurate or incomplete information
• Withdraw consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions
• Request deletion of your personal information, where permitted by law
• Be informed of what personal information we hold and how it is used

To exercise any of these rights, please contact our Privacy Officer (see Section 11). We will respond within 30 business days, as required by PIPA. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC BC) at www.oipc.bc.ca.

8. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and help us understand how the site is being used. Cookies are small text files stored on your device.

We may use the following types of cookies:

• Essential cookies required for the website to function
• Analytics cookies such as those provided by tools like Google Analytics, which collect anonymised data about page views and visitor behaviour

You can disable cookies through your browser settings. Please note that doing so may affect the functionality of certain parts of our website.

9. Security of Personal Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction. These measures include secure data storage, restricted access controls, and encrypted communication where appropriate.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you provide information at your own risk.

10. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Contact Our Privacy Officer

If you have questions, concerns, or requests related to this Privacy Policy or our handling of your personal information, please contact us:

Geecom Learning
Vancouver, British Columbia, Canada
Email: hello@geecomlearning.com

We will acknowledge your request and provide a substantive response within 30 business days.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.